🌐 English · Free Complaint Letter template
Complain to a company about a product or service and ask for a fix.
Fill in and download - freeJohn Smith
[email protected]
Date: 29/09/2026
To
Customer Service Manager
City Electronics
Subject: Complaint - Order 58213
Dear Sir/Madam,
I am writing to complain about the following: the washing machine delivered on 3 May stopped working after two days.
To resolve this, I ask you to replace the machine or give me a full refund. Please reply within 14 days. I have kept copies of all relevant documents.
I hope this can be settled quickly.
Yours faithfully,
John Smith
Be polite and factual: explain what happened, when, and with which product or service, attach copies of receipts or evidence, and state exactly what you want (refund, repair, apology) and by when.
Send a follow-up with a reasonable deadline. After that you may escalate to a manager, an ombudsman or a consumer protection agency. Options depend on your country and the type of business.
Yes. You can fill it in online and download it as a PDF for free, without installing anything.
Yes. Every sentence of the document can be edited on the page before you download it.
Yes - the same document is available in 26 languages. Use the language links on this page.
This is a general template, not legal advice. Check any requirements that apply in your country or organisation.
