Refund & Cancellation Policy
Last updated: 2026
1. Digital credits are delivered instantly
When you buy a credit pack, credits are added to your account automatically as soon as Razorpay confirms your payment — usually within seconds. Because this is an instant digital delivery (not a physical good or a subscription), credit purchases are generally non-refundable once the credits have been added to your account, except in the situations below.
2. When you ARE eligible for a refund or credit correction
- Payment captured but credits not added — if Razorpay confirms a successful charge but your account balance wasn't updated (a technical failure on our end), contact us with your payment ID and we'll add the missing credits or refund the payment, whichever you prefer.
- Duplicate charge — if you were charged twice for the same purchase due to a glitch (e.g. double-clicking "Buy Now"), we'll refund the duplicate charge.
- Conversion failure — if a conversion fails partway through after credits were deducted, those credits are refunded to your account automatically by the system — you don't need to contact us for this.
3. When refunds do NOT apply
We don't offer refunds for credits that were successfully used for a completed conversion, for dissatisfaction with OCR accuracy on a low-quality scan (OCR quality depends on the source document), or for credits that expired unused — purchased credits are valid for 1 year from the date of purchase, so just use them before then.
4. How to request a refund
Email [email protected] with your account email and the Razorpay payment ID (visible in your payment confirmation). We aim to respond within 2–3 business days.
5. Processing time
Approved refunds are issued back to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank or card issuer.