How to write complaint letters

1. Write the order, account or reference number so the complaint can be traced.
2. Describe what happened in a few clear sentences, with dates.
3. Say exactly what you want - a refund, a replacement, a repair, an apology - and by when.
4. Attach copies (never originals) of bills and messages, keep a copy of the letter, and send it in a way that gives you proof.

When to use one

• Faulty product or poor service
• Billing errors with banks, utilities or insurers
• Landlord, neighbour or workplace problems
• Delayed delivery, flight or hotel issues