Electricity Complaint - sample
Ramesh Kumar Sharma
House no., street, area, city
Mobile: 98XXXXXX10
K No. / consumer no.: 2104XXXXXX
Date: 13/11/2026
To,
The Assistant Engineer, Electricity Department, city
Subject: Complaint regarding frequent power cuts and low voltage - K No. 2104XXXXXX, meter no. MT-558921
Respected Sir / Madam,
1. I, Ramesh Kumar Sharma, resident of House no., street, area, city, am a registered consumer of your department with K No. 2104XXXXXX (meter no. MT-558921), and I pay my electricity bills regularly. I wish to bring the following to your kind notice.
2. The problem. frequent power cuts and low voltage. Since the last week there has been no supply for 5-6 hours every day. The bill concerned is the bill dated 2 September 2026 for August 2026.
3. Efforts already made. I complained on the toll-free number on 20 September (complaint no. 4471882) and again at the sub-division office on 24 September, but no one has come.
4. Effect on me and my family.
- Appliances and the water pump are getting damaged
- Children cannot study at night
- The fault is a danger to people
5. Request. I therefore request you to inspect the line, meter and transformer within 3 days, correct the fault, and give me a written reply with the action taken. If a visit to my premises is needed, please let me know the date and time on 98XXXXXX10 so that someone is present to show the connection.
6. Rights of the consumer. Under the Electricity Act, 2003 and the standards of performance fixed by the State Electricity Regulatory Commission, a consumer is entitled to a reliable supply, to have a meter tested, and to have a complaint decided within the prescribed time. If my complaint is not decided within the time provided, I will have to approach the Consumer Grievance Redressal Forum and, if needed, the Electricity Ombudsman. I would like to avoid that and would be happy to have the matter settled at your level.
7. I enclose a copy of my latest electricity bill and the earlier complaint numbers. Kindly give me an acknowledgement and a complaint number.
8. Time limit. As per the standards of performance fixed by the electricity regulatory commission, the licensee must remove a complaint of this kind within the prescribed time, and a compensation is payable in case of a delay. I request you to act within that time, and to tell me the name and the number of the official in charge.
9. Next step. If I do not receive a satisfactory reply in the period given by the rules, I will be forced to approach the consumer grievance redressal forum and the Electricity Ombudsman, and I will claim the compensation that is due to me. I would prefer the matter to be settled at your level, and I thank you in advance.
Thanking you,
Yours faithfully,
Ramesh Kumar Sharma
Signature: ____________________
K No.: 2104XXXXXX Mobile: 98XXXXXX10