Consumer Complaint / Refund Request - sample
Ramesh Kumar Sharma
House no., street, area, city
Date: 13/11/2026
To,
The Customer Care Manager, XYZ Electronics Pvt. Ltd.
Subject: Complaint about washing machine model ABC-100 (Invoice no. INV-2026-5561) - deficiency in goods and service; request for a full refund
Dear Sir / Madam,
1. Facts. I purchased washing machine model ABC-100 on 13/11/2026 for Rs. 24,500 (invoice / order no. INV-2026-5561, ORD-558213). The product carries a warranty: 1-year manufacturer's warranty valid till 12 June 2027. The product has the following defect: It stopped working within 20 days, and the service engineer has not visited despite three complaints.
2. What I have done so far.
- Complaint no. SR-44721 registered on the company helpline on 2 September
- Reminder e-mail sent on 9 September
- Visited the service centre on 16 September
3. Deficiency. The product is not of the quality, standard and fitness that I was entitled to expect from its price, description and warranty, and the company has failed to give the after-sales service that it promised. This amounts to a defect in the goods and a deficiency in service, and a failure to deal with a complaint within a reasonable time. I have also had to spend Rs. 1,800 on a local mechanic and to wash clothes outside for one month.
4. Relief sought. I therefore request you to give me a full refund within 15 days of the receipt of this letter. In case of a refund, the amount of Rs. 24,500 should be paid with interest at a reasonable rate for the period of delay, to the same account or mode used for the payment.
5. Consequences. If my grievance is not redressed within the time given, I shall be forced to approach the National Consumer Helpline, and file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, claiming the price, compensation for mental agony and the costs of the proceedings, and I shall also report the matter on the e-Daakhil portal. I would prefer to settle it amicably, so please treat this letter as a notice.
6. Preservation. I am keeping the product, its packing and all papers safe and I will make the product available for inspection or pick-up at a time convenient to both of us, on prior notice.
7. Reservation of rights. This letter is without prejudice to my other rights and remedies under the Consumer Protection Act, 2019 and any other law, and nothing in it is a waiver of any of them. If the matter is not settled within the time that I have given, I will be free to approach the Consumer Disputes Redressal Commission, and to claim the compensation and costs, without any further notice.
A copy of this letter is being kept for my records. Please acknowledge its receipt.
Yours faithfully,
Ramesh Kumar Sharma
Signature: ____________________
Enclosures:
- Copy of the invoice
- Copy of the warranty card
- Photographs of the defect
- Copies of the complaint e-mails